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Keynote | The Intersection of Workforce Diversity, Psychological Safety, & Individual Contributions
Zannie Giraud Voss, Ph.D., SMU Data Arts |
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Keynote | The Future is Now
Niiobli Armah IV, We-Collab |
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Welcome to the Membership World!
Dana Hines, Membership Consultants Ellen Vohsing, Holden Forests and Gardens |
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Conference Kick-off
Adian Vega, Philadelphia Museum of Art Meghan McCauley, Fine Arts Museums of San Francisco Amri Covarrubias, The Huntington Library, Art Museum, and Botanical Gardens Joshua Friend, Fort Worth Museum of Science and History Michelle Walk, Mackinac State Historic Parks Viviana Londoño-Danailov, The Jewish Museum Mindee Kashiwagi, California Academy of Sciences David Saunders, National Museum of the American Indian Leeza Erfesoglou, The Museum of Fine Arts, Houston |
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Membership for the Next Generation
Monica Thomas, Tate Galleries |
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Benchmarking: How Does Your Membership Program Measure Up?
Mae Daniller, Daniller + Company Sue MacLaren, Daniller + Company Kimberly Barrow, Detroit Institute of Arts Amy Marks, Space Center Houston Brian Russo, Naples Botanical Garden |
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Millennial and Gen Z Workforce Perspectives
Marysa Torres, Fine Arts Museums of San Francisco Angelique Kuenstler, Georgia O’Keeffe Museum Lynnette Therese Sauer, Whitney Museum of American Art John Settles, Miami Children’s Museum |
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Removing Barriers to Giving in Direct Marketing
Dara Igersheim, Avalon Consulting Group John Perell, Friends of the Smithsonian Kathleen Porter, The Trustees |
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Comprehensive Inclusion in an Exclusive Space
Brian Russo, Naples Botanical Garden Shannon Abitbol, JCA |
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Free Memberships Can Grow Audiences and Pay Off
Brittany Eckstrom, ICA/Boston Love Aridou, ICA/Boston |
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Your Own Giving Day Is Your Secret Weapon
Emily Tillmawitz, M+R Kristina Kaiser, California Academy of Sciences Jackie Pasek, California Academy of Sciences Kristen Atwood, Museum of Science |
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Savvy Ways to Maximize Member Retention and Income
Sara Jane Fogarty, Daniller + Company Tyler Begneaud, Scott Family Amazeum Maggie Lee, Barnes Foundation |
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A Time to Reimagine Membership
Rosie Siemer, FIVESEED Emily Corlett, Nauticus |
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Grand Opening, Grand Opportunities, Grand Obstacles
Dushan Tripp, American Museum of Natural History Yoon Lee, M+R |
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Exploring the Impact of Pricing
Erin Aguiar, The Lukens Company Jennifer Flowers, Phoenix Zoo John Morey, Morey Group |
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Data-Driven Memberships
Jake Huff, American Civil War Museum Alan Wei, Humanitru |
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The Path to Healing through a Culture of DEAI
Dr. Colette Pierce Burnette, Newfields Shelley Selim, Newfields Tascha Horowitz, Newfields Grace Meils, Newfields |
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Reinventing Audience Engagement for a Hybrid Future
Dan Sullivan, Cuseum Sheri Difini, Denver Art Museum Kara Fikse, Carnegie Museums of Pittsburgh Allison Lester, Boyce Thompson Arboretum Megan Geiken, Grand Rapids Children’s Museum |
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Messaging, Automation, and Media to Grow Your Program
Kara Hershorin, George Washington’s Mount Vernon Caitlin Watkins, Moore Digital Peter Cline, Moore, CDR Division |
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Understanding and Serving Adults Over 50
Rob Urstein, Gather Learning & Stanford University Jennifer Jordan, Los Angeles County Museum of Art (LACMA) |
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Let’s Circle Back: 10 Campaigns that Stay the Course
Jackie Biancolli Libby, Avalon Consulting Group John Perell, Friends of the Smithsonian David Saunders, National Museum of the American Indian |
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Engaged and Aware in a Post-Pandemic World
Bruce Wilson, The Henry Ford Jarell Brown, The Henry Ford Kaeleigh Beebe, iSOCRATES | SIGMA |
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Securing Institutional Buy-In and Support
Carey Moreland, The Morton Arboretum Christopher Lee, Denver Museum of Nature & Science Ricardo Perez, OneRhythm |
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Building Access and Partnership in Your Community
Genevieve Burgett, Historic New England Kathleen Porter, The Trustees |
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A Digital Subscription
Ellie Levitt, The Museum of Modern Art Dore Murphy, The Museum of Modern Art |
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On-Ramp for Membership Managers
Dana Hines, Membership Consultants Ellen Vohsing, Holden Forests and Gardens |
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AMMC Inclusion Update
Meghan McCauley, Fine Arts Museums of San Francisco |
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Keynote | Welcome Spaces - An Examination of Culture, Context, & Community
Eric Thomas, Chief Storyteller, City of Detroit |
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Lights, Camera, Membership!
Abby Kavanaugh, Academy Museum of Motion Pictures Blair Kaye-Wallach, The Lukens Company |
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Unlocking the Secrets of Member Motivations
Rosie Siemer, FIVESEED Kayla Halchak, South Carolina Aquarium Amanda Rothstein, Science Museum of Minnesota Dan Sullivan, Cuseum |
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(Re)Building and Navigating the Pandemic Pivot
Caitlin McCarthy Schmid, National Children's Museum |
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Building a Diverse Membership Program From the Ground Up
Adva Priso, Chapman Cubine Allen + Hussey Mia Mack, Chapman Cubine Allen + Hussey Sarah Raffuty, International African American Museum |
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Integrating the Database into Your Organization's DNA
Emily Ferguson, San Diego Natural History Museum Breanne Leach, San Diego Natural History Museum |
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New Membership Ideas Meet Tried & True Methods
Mae Daniller, Daniller + Company Aidan Vega, Philadelphia Museum of Art Victoria Musselman, Brooklyn Museum Cari Maslow, Daniller + Company |
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Bridging the Gap Between Membership and Annual Fund
Justina Doyle, Chicago History Museum Lauren Wissbaum, Chicago History Museum |
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Revitalizing a Declining Membership Program
Danielle Tyson, George Washington University Museum & The Textile Museum |
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How To Win Friends (donors) Back & Influence (lapsed) People
Yoonhyung Lee, M+R Louise Adler, American Museum of Natural History |
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Keynote | Membership, Post-Pandemic: Why Your Supporters are Especially Critical for Recovery
Colleen Dilenschneider, Chief Market Engagement Officer, IMPACTS |
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A Measured Approach to Growing Annual Fund
Aidan Vega, Philadelphia Museum of Art Erin Weaver, Pennington Gray |
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The Human Impact of System Selection
Anne Hargaden, JCA Theresa Galaboff, The Field Museum Vanessa Clark, National Civil Rights Museum |
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The Case for Hybrid Membership Programs
Mindee Kashiwagi, California Academy of Sciences Rob Urstein, Gather Learning |
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Building Community and Loyalty through Innovation
Adrien Joly, MUCEM |
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Harnessing the Power of Giving from Donor-Advised Funds
Jackie Biancolli Libby, Avalon Consulting Group John Perell, Smithsonian Institution Colleen Morith, Smithsonian Institution |
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Securing Internal & External Buy-in for the Transition to Digital
Dan Sullivan, Cuseum Jennifer Thomas, Saint Louis Art Museum Hunter Haas, Toldeo Zoo Amanda Tadajewski, Tellus Science Center |
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Innovation from the Frontlines
Matt Lynch, Air Force Museum Foundation Jesse Ward, Air Force Museum Foundation |
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Lessons from the Smithsonian
David Saunders, National Museum of the American Indian Colleen Morith, Smithsonian Institute Emily Dauer, National Air and Space Museum Kevin Thomas, National Museum of African American History and Culture |
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Made in Detroit: Building Relationships that Last
Doug Clark, Publisher and Director of Business Development, Hagerty Amanda Dennis, Director of Ticket Sales, Detroit Red Wings Brian Jemison, Director, Client Services, Detroit Tigers Moderated by Mike Moseley, The Henry Ford |
Recording coming soon.
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How Membership Represents the Heart of Every Museum
Mike Moseley, The Henry Ford |
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Keynote | Beyond the White Cube: Attracting More Museum Visitors with Inclusive, Equitable, and Just Marketing Strategies
Sonja Martin Poole, Associate Professor of Marketing, University of San Francisco |
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Where to Start?: DEAI and Your Membership Program
Tiffany Tessada, Seattle Art Museum Priya Frank, Seattle Art Museum Jennifer Thomas, Saint Louis Art Museum Aidan Vega, Philadelphia Museum of Art See additional diversity, equity, accessibility, & inclusion resources here. |
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Direct Marketing Communications Updating Longtime Industry Practices
Erin Weaver, Pennington Gray Aidan Vega, Philadelphia Museum of Art slides |
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Understanding Your File Makeup in the "New Normal"
Jackie Biancolli Libby, Avalon Consulting Group Myles King, John F. Kennedy Center for the Performing Arts Daniel Vincent, The Trustees Ambry Capistrano, Monterey Bay Aquarium slides |
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Developing Your Membership Team: Success and Survival in a Post-Covid Environment
Angel DeLeon, Houston Museum of Natural Science Laura Schneider, Houston Museum of Natural Science slides |
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Don't You Forget About Me - Maximizing Membership Response in the Age of COVID
Walter G. Lukens, The Lukens Company Erin Aguiar, The Lukens Company Ryan Casas, The Lukens Company Jennifer Flowers, Phoenix Zoo Andrew Edmonson, Museum of Fine Arts Houston slides |
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Where Are They Now? Exploring the Successes and Setbacks of Digital Initiatives
Sarah Owens, Exploratorium Sarah Burgess, Virginia Museum of Fine Arts Dan Sullivan, Cuseum Daniella Cabezas, Miami Children's Museum slides |
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Who's Going to Renew? Sharing Lessons from The Henry Ford
Catherine McMacken, The Henry Ford Adam Smith, SIGMA Marketing Insights slides |
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Membership Acquisition: Surviving 2020
Melissa Dietrich, Longwood Gardens Jennifer Strong, Denver Museum of Nature & Science Justina Doyle, Chicago History Museum Colleen Conaty, Winterthur Museum, Garden, and Library slides |
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Bringing Lapsed Members Back to Membership, NOW - Tactics, Tips, Trends
Mae Daniller, Daniller + Company Claudia McDavid, Atlanta Botanical Garden Maggie Lee, Barnes Foundation Sara Jane Fogarty, Daniller + Company slides |
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The Perfect Pair - A Membership Partnership Featuring Direct Mail and Email
Karen Meyer, Membership Consultants/Gabriel Group: An OSG Company Mark Miller, Living Desert Courtney Stanford, Desert Botanical Garden Andrew Nadauld, Hogle Zoo slides |
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Doing More with Less - Connecting with Members New and Old
Ricardo Perez, One Rhythm Sarah Owens, Exploratorium Todd Quackenbush, Oakland Museum of California |
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COVID-19: Visitor and Member Expectations & How To Fulfill Them
John Morey, Morey Consulting Tiffany Tessada, Seattle Art Museum Mindee Kashiwagi, California Academy of Sciences Adrian Cavazos, Houston Zoo |
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Becoming Audience Centric: An Empathy-first Approach to Attracting New Members
Rosie Siemer, FIVESEED Grace Meils, Newfields Brad Ingles, Museum of Contemporary Art Denver Gabriel Mastin, Columbus Museum of Art Megan Bernard, Museum of Fine Arts, Boston slides |
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Annual Giving Strikes Hot in the Time of COVID-19
Yoon Lee, M+R Louise Adler, American Museum of Natural History |
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Mission Possible: One Museum's Journey to a Sustainable Membership Program
April O'Brien, Eastern State Penitentiary Historic Site Elizabeth D. Kaeser, Eastern State Penitentiary Historic Site slides |
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Catching the Wave of Change: Working Through a Membership Program Rebrand
Chelsea Jackson, The Cleveland Museum of Art Terri Mazzola Gertz, The Cleveland Museum of Art Allison Tillinger, The Cleveland Museum of Art slides |
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Your Story Lives Here - How The National World War II Museum Created a Successful National Fundraising Program
Becky Odum, Barton Cotton Fundraising Group Leigh Thorpe, The National World War II Museum Melissa Lancaster, The National World War II Museum |
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The Price is Right: Valuing Experiences during COVID-19
Jamie Alexander, JCA Arts Marketing Cari Maslow, Carnegie Museums of Pittsburgh Kimberly Kirkhart, Santa Barbara Zoo |
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It's the Hot Chocolate!
Karin Jaros, The Morton Arboretum Eric Deaton, Hope College, Holland, MI; and Sentiment Science, Glen Ellyn, IL Kevin Denney, Hong Kong Polytechnic University School of Design; and Sentiment Science slides |
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